Refund policy

Returns

We accept returns within 30 days of delivery. Items must be unused, uncut, and in resalable condition.

Before sending anything back, email sales@ribbonfactory.com with your order number and reason for return. If your return is approved, we will provide instructions and a return shipping label. The cost of the return label will be deducted from your refund. Items sent without prior authorization may not be accepted.

Non-returnable items

Closeout items, Seconds, 7/8" Bi-Stripes, Bows, Hot Cuts, Attached Awareness Ribbons, and custom or special-order products cannot be returned.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at sales@ribbonfactory.com so we can make it right.

Refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days for your bank or credit card company to process the refund.