Frequently Asked Questions
1. Where is your ribbon made and what is it made of?
Our ribbon is manufactured at our factory located in Titusville, Pennsylvania. The Grosgrain Ribbon is 100% polyester with a few options available in 100% nylon on our Closeout page. 1/8", 1/4", and 3/8" Satins are 100% nylon, while the wider Satins are 100% polyester. The Twill Tapes are 100% Cotton.
2. How soon will I receive my ribbon?
We normally process and ship orders within 1 to 5 business days, depending on order volume. If your order is delayed, we will contact you. For products available for online purchase, applicable free standard shipping offers appear near the Add to cart button on the product page. Available shipping services and rates for your order are shown at checkout. Transit time depends on the service and destination; international deliveries may also be affected by customs processing.
3. Can I order over the phone?
While the shopping cart is the fastest and easiest way to order, our customer service representatives are available Monday through Friday from 8:00 a.m. till 4:00 p.m. ET, and will gladly help you place your order.
4. Can anyone place an order?
Any and all customers are welcome to place an order. A tax ID or re-sale number is NOT required.
5. Can I get a sample before I order?
Ribbon samples are $1 each, with no minimum, and are approximately 2" long. Choose and purchase your ribbon samples here. Enter the ribbon style, width, and color you want; shipping is free to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO military addresses. International rates are shown at checkout. If you are trying to match a specific color, you can send us a small sample and we can check for a match in our current inventory. There is no charge for this service. Send all samples to the address found on our Contact Us page.
6. What is your return policy?
We accept returns within 30 days as long as the ribbon hasn't been cut and is in re-stockable condition. Please contact us for a return label, and be sure to include your order number and reason for return. A refund minus the return label cost will be issued. Closeout items, Seconds, 7/8" Bi-Stripes, Bows, Hot Cuts, Neck Ribbons, and Attached Awareness Ribbons are non-returnable.
7. Can I get a custom ribbon made?
Custom printed ribbon is coming soon. For now, we can weave custom ribbon to your specifications. There is a 1,000 yard minimum for grosgrain ribbon and a 5,000 yard minimum for custom dyed satin. Please contact us for more information.
8. How do I get discounts?
Discounts are based on the total yardage of your order. You are able to mix and match ribbon in order to allow for the greatest variety at the best prices.
9. Why are your prices so low?
You are cutting out the middle man and buying quality ribbon directly from the manufacturer.
10. What form of payment do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Apple Pay and Google Pay are available on supported devices and browsers. Shop Pay is also available for faster checkout. Your available payment options are shown at checkout.
11. Do you share my information?
We respect your privacy and do not share your information with anyone.
