FAQs

We make our ribbon at our factory in Titusville, Pennsylvania.

Most grosgrain ribbon is 100% polyester; a few 100% nylon options are available in Closeouts. Our 1/8", 1/4", and 3/8" satin ribbons are 100% nylon, while wider satin ribbons are 100% polyester. Twill tapes are 100% cotton.

Yes. Ribbon samples are $1 each, with no minimum, and are approximately 2" long. Choose your samples and tell us the style, width, and color you want. Sample shipping is free to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO military addresses. International rates appear at checkout.

Yes. Mail us a small sample, and we’ll check it against our current inventory at no charge. You’ll find our mailing address on the Contact Us page.

We can weave custom striped grosgrain patterns with a 1,000-yard minimum. Custom-dyed satin has a 5,000-yard minimum. Custom printed ribbon is coming soon.

For industrial and wholesale customers, we also custom weave narrow ribbons and webbings to your specifications. If you have an existing product you would like us to match, contact us about sending a sample for review. We can discuss its construction, color, width, and volume requirements. We would love the opportunity to become your new manufacturer.

We normally process and ship orders within 1 to 5 business days, depending on order volume. If your order is delayed, we’ll contact you. Transit time depends on the shipping service and destination.

Orders of $75 or more qualify for free standard shipping to the 48 contiguous United States, with no promo code. Awareness Ribbon products qualify in all 50 states, and retail pull tape products qualify in the contiguous U.S. Other shipping options and rates appear at checkout. See our Shipping Policy for details.

Yes. Express orders placed before noon ET generally ship the same business day; orders placed later generally ship the next business day. Large or complex orders may need more preparation time. See our Shipping Policy for details.

Yes. Our customer service team can help you place an order Monday through Friday, 8:00 a.m. to 4:00 p.m. ET. Online checkout is available anytime.

No. Anyone can order; a tax ID or resale number is not required.

Discounts are based on the total yardage in your order. You can mix and match ribbon to reach a yardage tier. Eligible discounts appear as you build your order.

You’re buying ribbon directly from the manufacturer, which helps us keep prices low.

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Apple Pay and Google Pay are available on supported devices and browsers. Shop Pay is also available. The options for your order appear at checkout.

We accept returns within 30 days of delivery if the items are unused, uncut, and in resalable condition. Before sending anything back, email sales@ribbonfactory.com with your order number and reason for return. If approved, we’ll provide instructions and a return label. The label cost is deducted from your refund. See our Refund Policy for details.

Closeout items, Seconds, 7/8" Bi-Stripes, Bows, Hot Cuts, Attached Awareness Ribbons, and custom or special-order products are non-returnable. See our Refund Policy.

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact sales@ribbonfactory.com promptly so we can help.

We use customer information to operate the store, process orders, and provide support. Our Privacy Policy explains when we disclose information to service providers and other third parties, along with the choices available to you.